What Are Dialog Scenarios
A scenario is a structured conversation script with reply buttons, branches, and conditions. Unlike a free-form AI conversation, a scenario guides the user along a defined path: qualification → presentation → lead capture.
Use scenarios for:
- Sales scripts
- Technical support with a decision tree
- Booking services (clinic, salon, legal consultation)
- Lead qualification (BANT)
Step 1: Create a New Scenario
- Log in to Auralix → your project
- Go to Agent → Scenarios
- Click Create Scenario
- Give it a clear name, e.g.
Book a Consultation
Step 2: Add the First Step
Each step in a scenario is an agent message plus user reply options.
Example first step:
Agent: Hi! How can I help you?
- [See pricing]
- [Book a consultation]
- [Something else]
Buttons make the conversation fast and predictable. Users tap instead of typing.
Step 3: Build the Branches
Each button leads to the next step, forming a conversation tree:
Start
├── See pricing → Show plans → Offer a trial
├── Book → Choose time → Collect contact → Confirmation
└── Something else → Free AI conversation
In Auralix you can mix modes: some steps use buttons, others allow free-text input with an AI response.
Step 4: Add Data Collection
At the right step, enable contact collection. The agent will ask for a name, phone, or email — and save the lead automatically.
Tip: ask for contact details after the user shows interest (e.g. clicked "Book"), not at the start. Conversion rates are higher.
Step 5: Set Conditional Transitions
Add keyword-based transitions:
- If the user types "price" or "cost" → jump to the pricing step
- If they chose service X → show service X description
Conditional transitions make the scenario smarter without adding extra buttons.
Step 6: Assign the Scenario to a Channel
After saving, assign the scenario:
- All users — triggers on the first message
- On command — e.g. when the user clicks a widget button
- Only during certain hours — if you operate on a schedule
FAQ
Are scenarios and free AI separate modes? No. You can combine them: some branches use buttons, others use free conversation with the knowledge base.
How many steps can a scenario have? There's no technical limit. Practically, keep it under 10–12 steps — longer flows cause drop-off.
Can I use multiple scenarios in one project? Yes. You can create different scenarios for different channels or entry points.
How do I see where users drop off? The Analytics → Scenarios section shows a funnel by step.
Summary
Dialog scenarios give you a controlled customer journey through a script. Where free AI conversation offers flexibility, a scenario delivers predictability and conversion.
Want to send leads to your CRM? Read the Webhook integration guide →
