What You'll Need
- An Auralix account with an active project
- A Telegram account
- 5–10 minutes
Step 1: Create a Bot via BotFather
Open Telegram and find @BotFather — the official bot creation service.
- Send the command
/newbot - Enter a display name for your bot, e.g.
Company Support - Enter a username (Latin letters, digits, and
_, must end inbot), e.g.mycompany_support_bot - BotFather will send you a token like
1234567890:AABBccDDee...— copy it
The token is your bot's password. Never share it publicly.
Step 2: Connect the Bot in Auralix
- Log in to Auralix and open your project
- Go to Channels → Telegram
- Paste the token into the Bot Token field
- Click Save
Auralix verifies the token and activates the channel — the status will change to "Connected."
Step 3: Test the Bot
Open Telegram, find your bot by username, and send any message. The AI agent will reply within 1–2 seconds using data from your knowledge base.
Bot not responding? Check that:
- Your project has an active knowledge base
- The agent is enabled under Project → Agent
Step 4: Set a Welcome Message (Optional)
Under Channels → Telegram, you can set the message your bot sends when a user types /start — the first touchpoint for every new user.
Example:
Hi! I'm the AI assistant for [Company Name]. Ask me anything — I'll answer instantly, 24/7.
A good welcome message sets context and reduces off-topic questions.
Common Mistakes
| Problem | Solution |
|---|---|
| Token not accepted | Recopy it from BotFather — no leading or trailing spaces |
| Bot not responding | Check that the agent is active and the knowledge base is loaded |
| One token, two projects | Not possible — each project needs its own bot |
| Bot giving off-topic answers | Refine the agent's instructions in project settings |
FAQ
Can I connect one Telegram bot to multiple Auralix projects? No. A single token works in one project only. Create a separate bot via BotFather for each project.
Is the Telegram Bot API free? Yes, the Bot API is free with no message limits.
Can I change the bot's name or username after creation?
The display name can be changed via /setname in BotFather. The username can be changed via /setusername if the new name is available.
Will the bot respond in group chats?
Not by default. For groups, adjust privacy settings via /setprivacy in BotFather.
Summary
Connecting a Telegram bot takes 5 minutes. After that, your AI agent handles customer questions in Telegram — around the clock, with no operator involvement.
Haven't set up your knowledge base yet? Read the guide →