Terms of Service

1. General Provisions

These Terms of Service (hereinafter referred to as the "Terms") govern the relationship between the owner of the Auralix service (hereinafter referred to as the "Administration") and the Internet user (hereinafter referred to as the "User") arising from the use of the Auralix service (hereinafter referred to as the "Service").

2. Registration and Account

Registration is required to use the full functionality of the Service. When registering, the User agrees to provide accurate information and keep it up to date.

• The User is responsible for the security of their credentials
• Transfer of account access to third parties is prohibited
• In case of suspected unauthorized access, the Administration must be notified immediately

3. User Rights and Obligations

The User has the right to:

• Use the Service functionality in accordance with these Terms
• Contact support for Service-related issues
• Delete their account at any time

The User agrees to:

• Comply with applicable laws
• Not use the Service for unlawful activities
• Not disrupt the Service or attempt unauthorized access
• Respect the rights of other users

4. Administration Rights and Obligations

The Administration has the right to:

• Modify Service functionality without prior notice
• Suspend or terminate User access for Terms violations
• Make changes to these Terms

The Administration agrees to:

• Ensure Service operability
• Protect User personal data
• Notify of significant changes to the Service

5. Client Obligations

A client who installs the widget on their website is solely responsible for:

• The legality of placing the widget on their website
• Having a privacy policy on their website
• Obtaining necessary consents from website visitors
• The accuracy of information placed in the knowledge base, scenarios, instructions, and integrations
• Compliance with applicable data protection laws when using the Service

6. Prohibition of Sensitive Data

The client must not use the Service to collect special categories of personal data, including health information, political opinions, religious beliefs, racial or ethnic origin, sexual life, and other sensitive data, unless the client has a lawful basis for such processing.

7. Responsibility for Bot Content

The client is responsible for texts, instructions, knowledge base, offers, consultations, and other materials on which the AI assistant bases its responses. The Administration is not responsible for the accuracy, completeness, or legal correctness of responses generated based on the client's materials.

8. Integrations

When connecting CRM systems, messengers, email, webhooks, and other integrations, the client is responsible for the legality of data transfer to such systems and for compliance with privacy requirements regarding the transferred data.

9. Intellectual Property

All Service materials, including design, logos, texts, and software code, are the intellectual property of the Administration and are protected by copyright law. Copying, distribution, or modification of materials without written consent is prohibited.

10. Limitation of Liability

The Service is provided "as is". The Administration does not guarantee uninterrupted Service operation and is not responsible for:

• Temporary Service interruptions
• Data loss due to User fault
• Actions of third parties
• Indirect damages related to Service use
• AI assistant responses generated based on the client's materials

11. Changes to Terms

The Administration reserves the right to modify these Terms. The current version is always available on this page. Continued use of the Service after changes means agreement to the new Terms.

12. Applicable Law

These Terms are governed by the laws of the Russian Federation. All disputes are resolved in accordance with applicable RF legislation.

13. Contacts

For any questions related to the use of the Service, you can contact us by email: support@auralix.tech